Under the direction of the Emergency Operations Manager and Emergency Communications Manager, the Dispatch Supervisor directly supervises assigned Emergency Communications Specialists, and supports operations in compliance with State and Federal laws and Pitkin County Regional Emergency Dispatch Center (PCREDC) mission, vision and values.
Supervises the functions of the public safety communications system including emergency and nonemergency calls, Computer Aided Dispatch (CAD), and other communication systems; duties may vary according to job assignment. Duties may vary according to job assignment.
Provides frontline leadership including Emergency Communications Specialist staff supervision, training, coaching, conflict resolution, performance management, and oversight of daily operations and 24/7 staffing coverage .
Answers inquiries from the public within scope of authority; explains guidelines, procedures, policies.
Compiles and maintains operational data; reviews and maintains activity logs, and creates summary reports; processes administrative reports and personnel action forms
Supports the relationship between Pitkin County government and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and County staff; maintains confidentiality of work-related issues and County information; performs other duties as required or assigned.
One year of experience as 911 Senior Emergency Communications Specialist at Pitkin County (equivalent to 3+ years as 911 Emergency Communications Specialist), or a senior-level in another department or function in public safety dispatch.
High School Diploma or GED equivalent.
Must pass a thorough background investigation.
Terminal Operator certification for access to National Crime Information Center (NCIC) and Colorado Crime Information Center (CCIC) is required.
Must possess a valid Colorado Driver’s License and acceptable Motor Vehicle Record.
Knowledge Of:
Clear and concise communication relaying details accurately.
Principles and practices of public administration.
Customer service techniques.
Public policy processes.
Communicating clearly and concisely and relaying details accurately.
Skill In:
Delegating and communicating directions clearly.
Handling multiple tasks simultaneously, under pressure, and in emergency and stressful situations.
Working efficiently both independently and as part of a team.
Organizing and prioritizing work to meet deadlines.
Developing, understanding, interpreting, and communicating policies and procedures.
Establishing and maintaining effective working relationships.
Work is performed in a standard office environment, and in a fast paced, high volume call center environment; incumbents must remain alert and responsive while coordinating stressful situations in a fluid and dynamic work environment.
The employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship. The employer retains the right to change or assign other duties to this position.
Compensation details: 92507-109869 Yearly Salary
PI7dce7a82cdea-30492-40590578
Description: Real Estate Development and Property Management company is seeking a talented, reliable Apartment Maintenance Technician for our multifamily apartment community. The main function of the Apartment Maintenance Technician is to organize, prioritize, and complete...
...of equipment. Utilize the electronic logging system for DOT driver logs and as otherwise required. Maintain paperwork (... ...interstate commerce as needed. Minimum Qualifications: Class A CDL License (self-certified as a Non-Excepted Interstate driver with...
...Join a Team Where Care Meets Independence Registered Nurse Home Health | Wise, VA Employment Type: Full-Time Salary Range: $72,000-$76,000 At MSA Home Health and Hospice , part of the Medical Services of America family, we believe that healing happens best...
...Responsibilities Performs various functions in support of AI&I research using proper procedures to avoid the risk of laboratory-... .../Pay Period 40 Schedule Details .5 FTE, schedule TBD Weekend Schedule Per project needs International Assignment No...
...workshops and sessions. Role Description This is a part-time with the potential to be full-time, on-site role for an Art Instructor in our Mount Juliet, TN studio. The Art Instructor will be responsible for leading art classes, teaching techniques in fluid art,...