Job Description

About ThredUp

ThredUp is transforming resale with technology and a mission to inspire the world to think secondhand first. By making it easy to buy and sell secondhand, ThredUp has become one of the world's largest online resale platforms for apparel, shoes and accessories. Sellers love ThredUp because we make it easy to clean out their closets and unlock value for themselves or for the charity of their choice while doing good for the planet. Buyers love shopping value, premium and luxury brands all in one place, at up to 90% off estimated retail price. Our proprietary operating platform is the foundation for our managed marketplace and consists of distributed processing infrastructure, proprietary software and systems and data science expertise. With ThredUp’s Resale-as-a-Service, some of the world's leading brands and retailers are leveraging our platform to deliver customizable, scalable resale experiences to their customers. ThredUp has processed over 172 million unique secondhand items from 55,000 brands across 100 categories. By extending the life cycle of clothing, ThredUp is changing the way consumers shop and ushering in a more sustainable future for the fashion industry.

Recognized on TIME Most Influential Companies of 2023, Digiday's WorkLife 50 2023, TIME's Best Inventions of 2022, and Lattice's People Success Awards 2022.

How You Will Make An Impact

We are seeking an experienced and highly motivated IT Systems Administrator to join our IT team. This role is crucial for maintaining the stability, security, and efficiency of our end user infrastructure across our organization. The ideal candidate will possess deep technical knowledge across diverse operating systems, cloud services, identity management, and network infrastructure, and be able to work independently to resolve complex issues and drive projects to completion.

This position reports to the Director of IT and is available at our Scottsdale, AZ office location.

In This Role You’ll Get To

• Design, implement, configure, and maintain core infrastructure components including servers, storage, network devices (switches, routers, firewalls), and operating systems (Mac, Windows, Linux).
• Ensure high availability and disaster recovery readiness for critical business systems.
• Manage virtualization environments and containerization platforms (if applicable).
• Administer and maintain monitoring systems (e.g., Zabbix) to proactively identify and resolve performance issues and system outages.
• Oversee and manage our Mobile Device Management (MDM) platforms, including Jamf (macOS/iOS) and Microsoft Intune (Windows).
• Administer and maintain the enterprise identity and access management (IAM) solution, Okta, ensuring secure and seamless single sign-on (SSO) and lifecycle management.
• Manage and support our cloud productivity suite, Google Workspace.
• Evaluate, secure, and manage emerging technologies and corporate usage of AI tools (Gemini, ChatGPT, Claude, etc.).
• Manage, configure, and troubleshoot all network infrastructure components (LAN, WAN, VPN, wireless) to ensure optimal performance and security on our Cisco Meraki environment.
• Implement and enforce security best practices, patch management, vulnerability remediation, and access controls across all systems and networks.
• Manage firewall rules, intrusion detection/prevention systems (IDS/IPS), and other network security appliances.
• Participate in security audits and contribute to developing robust security policies.
• Troubleshoot and resolve complex technical support issues, including system, network, and application failures.
• Develop and maintain comprehensive documentation, including network diagrams, system configurations, and standard operating procedures (SOPs).
• Mentor junior IT staff and share technical knowledge across the team.
• Plan and execute infrastructure projects, upgrades, and migrations with minimal disruption to business operations.

What We’re Looking For

• Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.
• 5+ years of progressive experience in Systems Administration, Network Administration, or a similar role.
• Proven expertise managing and supporting diverse operating systems (Mac, Windows, Linux).
• Strong hands-on experience with at least two major MDM/UEM platforms (e.g., Jamf, Microsoft Intune).
• Extensive experience administering an enterprise IAM solution (Okta preferred).
• Solid experience with network protocols, routing, switching, firewalls, and VPN technologies.
• Demonstrated ability to troubleshoot complex, cross-platform technical issues under pressure.
• Scripting and automation experience (e.g., PowerShell, Python, Bash) is highly desirable.
• Occasional after-hours and weekend work required for system maintenance, upgrades, or emergency response.
• Ability to lift and move reasonably heavy computer equipment.

This role is not eligible for visa sponsorship.

What We Offer

• 4-day work week, with Fridays off
• Hybrid work environment: 3 days in the office and 1 day remote each week
• Competitive salary (we leverage market data)
• Many ThredUp employees also have the opportunity to own shares of ThredUp stock and are eligible for discretionary restricted stock unit awards
• Employee stock purchase plan
• Flexible PTO (take the time you need) + 13 company holidays
• Paid Sabbatical after 3 years of full time employment
• Generous paid parental leave for new mothers and fathers
• Medical, dental, vision, 401k, life and disability insurance offered
• We live by our Core Values of Transparency, SpeakingUP, Thinking Big, Infinite Learning, Influencing Outcomes & Seeking the Truth

We believe diversity, inclusion and belonging is key for our team

At ThredUp, our mission has been built on extending the lives of millions of unique clothing items. Much like our inventory, we are proud to have fostered a workplace that is one-of-a-kind. As a company focused on diversity, inclusion and belonging, we are committed to ensuring our employees are comfortable bringing their authentic selves to work every day. A unique perspective is critical to solving complex problems and inspiring a new generation to think secondhand first. Be you.

If you are a candidate with a disability and have a reasonable accommodation request for the job application process, please email disabilitysupport@ThredUp.com the specific details of your disability related accommodation request. This email address is reserved for candidates with disabilities only. General application inquiries will not receive a response.

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