Job Description

Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.

At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!

Responsibilities:

• Support Technical Account Managers (TAMs) and Agile Leads in planning, coordinating, and delivering project activities.
• Coordinate project meetings, track progress, document action items, and escalate risks or issues as needed.
• Provide project operations support, including deliverable tracking, documentation, reporting, and project management tools administration.
• Triage project issues and collaborate with internal teams to resolve them under the guidance of Technical Implementation Leads and TAMs.
• Monitor project plans, timelines, budgets, and resource utilization to ensure successful delivery.
• Maintain project documentation, issue logs, meeting minutes, and project repositories.
• Coordinate with internal and external stakeholders to ensure effective communication and collaboration.
• Prepare and deliver accurate project status reports and updates to stakeholders.
• Analyze project data and recommend improvements to enhance delivery efficiency.
• Ensure accurate and timely time tracking, with a focus on billable utilization and proper use of project management systems.

Requirements:

• 2+ years of experience supporting internal clients and business units in an IT environment.
• Experience with Jira , Confluence, or similar collaboration tools.
• Understanding of project management principles and methodologies.
• Experience with budgeting, forecasting, SOW management, and resource planning.
• Strong organizational, multitasking, and communication skills.
• Proven ability to manage stakeholder expectations and provide excellent customer service.
• Proactive, quick learner with a positive, can-do attitude.
• Ability to identify risks, provide project updates, and coordinate across cross-functional teams.
• Able to work independently and collaboratively under the guidance of Technical Account Managers (TAMs).

Additional Information:

Smile discloses that artificial intelligence (AI) may be used in portions of the recruitment and selection process, such as resume screening or application assessment. All hiring decisions are ultimately made by qualified human decision-makers, and AI tools are used to support — not replace — fair and equitable hiring practices.

This position is a new role, created to support Smile’s continued growth and commitment to operational excellence.

Some of the benefits we offer:

• Remote Work Environment
• Flexible Time Away From Work Policy including PTO, Personal and Sick Days
• Competitive Salary and Health/Medical Benefits
• RRSP/TFSA/401K Employee Contribution
• Life and Disability
• Employee Assistance Program
• FHIR Study Program and Skillsoft Learning
• Super HAPI Fun Club

Smile's core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work.

We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.

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