Job Description

Role summary / purpose

The ideal candidate thrives in a fast-paced environment, collaborates effectively across teams, and can translate complex information into concise, executive/leadership-ready materials. Under general and direct supervision, this role provides administrative and analytical support to a department or group of professionals, compiling, collecting, and analyzing data for inclusion in reports or presentation materials.

Key responsibilities

• Support ORT planning, execution, and reporting across multiple workstreams
• Partner cross-functionally with business and IT teams to ensure alignment on scope, milestones, and deliverables
• Develop clear, concise presentations for leadership updates and decision-making
• Define and document entry and exit criteria for ORT phases and milestones
• Track progress against milestones, deliverables, and readiness criteria
• Consolidate inputs and provide structured reporting on status, risks, and dependencies
• Utilize tools such as JIRA (and Qmetry where applicable) to manage testing activities and track progress
• Produce and interpret reports, address reporting issues, conduct analysis, and participate in special projects
• Interact with internal and external customers on a routine basis and document enhancements to processes and procedures
• Prepare charts, graphs, and tables as necessary
• Perform document management tasks, scheduling, and organizational activities while ensuring compliance with business processes and policies

Requirements - education & experience

• Bachelor's degree required
• High School Diploma or GED required; Associate's degree preferred
• 6 - 10 years of experience performing diversified and confidential administrative duties, requiring knowledge of organizational policies and practices

Required skills

• Proven ability to work cross-functionally across business and technical teams
• Strong self-starter mindset with the ability to drive work independently
• Advanced proficiency in system implementations
• Advanced proficiency in PowerPoint (executive-ready presentations)
• Advanced proficiency in Excel (tracking, reporting, data analysis)
• Advanced proficiency in JIRA (task and defect management)
• Ability to create concise presentations
• Knowledge of entry/exit ORT criteria
• Experience with milestone-based deliverables
• Strong organizational and communication skills with attention to detail
• Ability to synthesize complex information into clear, actionable insights

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