Job Description

Location: San Diego, California 

Company: Reproductive Partners San Diego 

Job Title: Patient Services Specialist 

Salary Range: $23 - $25 Per Hour 

About Us:   

Reproductive Partners San Diego is a leading Southern California fertility clinic, internationally and nationally recognized for our success in IVF - in vitro fertilization, egg freezing and other fertility treatments for our patients. 

Job Summary:   

We are seeking a compassionate and highly organized Front Office Representative to join our team at Reproductive Partners San Diego. As a Patient Service Specialist, you will be the first point of contact for our patients and play a crucial role in ensuring the smooth operation of our medical office. Your responsibilities will include, but are not limited to: 

Key Responsibilities:  

Greeting and checking in patients with a warm and welcoming demeanor. 

Responsible for scanning and verifying patient identification and insurance information. 

Managing the daily schedule and ensuring patients are seen in a timely manner. 

Handling patient inquiries and providing accurate information. 

Answering and routing telephone calls. 

Collecting payments and co-pay for services.

Maintaining patient records and ensuring confidentiality. 

Preparing and completing encounter forms for charge entry.

Completion of End of Day Reconciliation. 

Preparation of next day encounter forms and payment collection report. 

Keeping the front office area organized and well-maintained. 

Maintain a professional business environment. 

Assisting with administrative tasks as needed. 

Qualifications:   

High school diploma or equivalent (bachelor’s degree preferred). 

Previous experience in a medical front office role (minimum 1 year).

Proficient in using electronic health records (EHR) and medical billing software. 

Proficient in Windows and Microsoft applications including Outlook, Word, and Excel. 

Working knowledge of Insurance and patient benefits. 

Strong interpersonal and communication skills. 

Exceptional customer service and multitasking abilities. 

Highly detail oriented and accurate in data entry. 

Knowledge of medical terminology is an advantage. 

Ability to work in a fast-paced, patient-focused environment. 

Benefits:  

Competitive salary. 

Health, dental, and vision insurance options. 

Retirement savings plan. 

Paid time off and holidays. 

Opportunities for professional development and growth. 

A friendly and supportive work environment. 

To perform the job successfully, an individual should demonstrate the following competencies:  

Customer Service – Displays courtesy and sensitivity; Manage difficult or emotional patient situations; Respond promptly to patient needs; Meet commitments. 

Dependability – Commit to doing the best job possible; Follow instructions, respond to management direction; Keeps commitments; Meets attendance and punctuality guidelines; Responds to requests for service and assistance; Take responsibility for own actions. 

Job Knowledge – Competency in required job skills and knowledge; Displays understanding of how job relates to others; Exhibit ability to learn and apply new skills; Require minimal supervision; Uses resources effectively. 

Teamwork - Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Gives and welcomes feedback. 

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, 

as assigned by their manager. 

RPSD is an equal opportunity employer and welcomes applicants from all backgrounds to apply. 

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