Patient Care Coordinator Job at Harbor Audiology, Gig Harbor, WA

dUFDZkdCMXNyZzNwV0lLcjlwU3RHVjRtWVE9PQ==
  • Harbor Audiology
  • Gig Harbor, WA

Job Description

Join our privately-owned Audiology practice in the beautiful PNW! We are looking for ambitious patient-oriented advocates to add to our team in the Gig Harbor location and would love to speak with you. Over the past 20 years at Harbor Audiology, we have been treating individuals with hearing loss and tinnitus using the best hearing technology available. Listening to and understanding the difficulties of not only our patients, but also those they communicate with regularly, is essential to our success because hearing loss affects more than just one person.

Every day at Harbor Audiology, your passion for what you do will show in the way you treat those who entrust their hearing healthcare to us. You will be expected to work as part of a team, advocating for outstanding patient care, and coordinating the best overall experience with staff. You will be responsible for scheduling, insurance verifications, authorizations, hearing aid cleaning and repairs, upholding patient privacy, and using best practices in all that you do.

Position Summary:

The Front Office Professional (FOP) has primary responsibility for coordinating and maximizing revenue opportunities by creating and maintaining an effective schedule for the practice. The incumbent will also provide broad-based administrative support to the practice and staff.

Principal Duties and Responsibilities (Essential Functions):

  • Creates and manages an effective patient schedule.
  • Converts inbound / outbound calls into appointments.
  • Supports the practice’s wellness mission by asking all current patients for referrals annually.
  • Executes the appointment reminder process with pre-calls at 24 hours prior to appointment.
  • Ensures the patient has the best experience possible by timely & courteous interactions throughout the patient experience.
  • Verifies insurance and completes necessary paperwork to ensure that all hearing aid devices are delivered in a timely fashion for each appointment. 
  • Participates in ongoing training and development as assigned by the Operations Supervisor
  • Anticipate provider needs, supporting the patient care.
  • Will be taught how to clean and do minor repair of hearing aids.
  • Maintains patient privacy in compliance with HIPAA federal guidelines and practice policies.
  • Track and report daily scheduling metrics.

Position Qualifications:

  • High School Diploma required, Associate Degree preferred
  • 2 years front office experience a plus
  • Prior Healthcare/Medical experience a PLUS
  • Must be computer literate in all Microsoft Office programs.
  • Hands on experience with office equipment (fax machines and printers)
  • Must be able to work well independently and be detailed-oriented and organized. Must be able to multitask and
  • Must work well as a team member.

The ideal candidate will also possess:

  • Self-motivated, quick learner, and willing to adapt to change.
  • Professional attitude and appearance.
  • Ability to handle heavy phone work and willing to get new and former patients to come in for appointments.
  • Excellent communication skills and ability to handle the public and work well with staff.
  • Ability to be resourceful and proactive when issues arise.
  • Provide top-notch customer service making patients feel important and like family.
  • Excellent organizational skills, multitasking and time management skills, with the ability to prioritize tasks.
  • Korean speaking a plus!

Job Tags

Full time, Work at office

Similar Jobs

BHE GT&S

Engineer I/Engineer II/Sr Engineer/Sr Engineer II Job at BHE GT&S

BHE GT&S JOB DESCRIPTION BHE GT&S has an exciting opportunity for an Engineer I, Engineer II, Sr Engineer, or Sr Engineer II at our White Oaks General Office location in Bridgeport, WV. RESPONSIBILITIES Responsible for developing, designing, analyzing, and...

Blueprint

Growth Marketing SEO & Content Intern (Paid) Job at Blueprint

 ...This opportunity is a PAID INTERNSHIP at $20/hour. As a Growth Marketing & SEO Intern on Blueprints fast-growing team, you will make an important and lasting impact on how we market to and communicate with the hundreds of thousands of mental health therapists working... 

Rejuve

Aesthetic Nurse (Registered Nurse) Job at Rejuve

 ...Aesthetic Nurse (Registered Nurse) Rejuve is recruiting expert aesthetic nurses to join our team! We are seeking registered nurses who have experience with PRP and microneedling, dermal fillers, botox, dysport, and IV therapy. You will be responsible for providing an... 

Star Pro Security

Unarmed Security Guard Job at Star Pro Security

 ...or Taser Hand Cuffs *DO NOT APPLY UNLESS YOU CAN COMMIT TO ALL SHIFTS* Scope: We are seeking a reliable and vigilant UNARMED Security Guard to join our team.. The primary responsibility of theSecurity Guard will be to ensure the safety and security of our... 

VitalCore Health Strategies

Registered Nurse Job at VitalCore Health Strategies

 ...VitalCore Health Strategies (VCHS), an industry leader in Correctional Health has openings for Part-Time, Day and Evening Shift Registered Nurses at Souza Baranowski Correctional Center in Lancaster, MA! Looking for a rewarding career in the healthcare field with...