Job Description

Patient Access Representative

We are seeking Patient Access Representative for a large healthcare system based out of Massachusetts.

This is a contract role for 13 weeks.

Summary:

The Patient Access Representative is responsible for supporting patient access and front-office operations to enhance the overall patient experience and clinic revenue. This role involves patient registration, scheduling, insurance verification, and payment collection within a fast-paced medical office environment.

Key Responsibilities:

• Review, update, and maintain accurate patient demographic and registration information
• Verify insurance coverage and scan required documentation at the time of service
• Obtain referral and waiver forms as needed
• Collect co-payments and self-pay balances
• Greet and check in patients, ensuring a positive experience
• Schedule various types of appointments using electronic systems
• Enter and manage managed care referrals
• Handle inbound and outbound calls and manage work queues
• Provide general information and support to patients and visitors
• Perform additional administrative duties as assigned

Requirements:

• High School Diploma or equivalent required
• Minimum 2 years of experience in a medical office setting
• Ophthalmology experience preferred

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