Job Description

Salary: $70000 - $80000 / year

What makes FLIK click

What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions.

 

We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish.

Job Summary

The Operational Excellence Consultant is responsible for driving operational excellence across FLIK by evaluating and training on brand standards and operational requirements while fostering continuous improvement initiatives and enhancing performance. Reporting to the Sr. Director of Operational Excellence, this role requires conducting in-depth operational excellence reviews, communicating results to all levels of the organization and supporting the execution of follow-up action plans and training programs. The Operational Excellence Consultant works closely with divisional teams to streamline processes, optimize performance, and ensure adherence to service standards.

Key Responsibilities:

• Operational Excellence Review and Communication
• Conduct comprehensive operational excellence reviews to document and analyze divisional business trends and identify opportunities for improvement.
• Communicate gaps to standards, associated action plans, and applicable training to unit level stakeholders and senior leadership.
• Support teams in action plan submission and completion, provide clear direction to ensure effective and consistent resolution of gaps to standards.
• Prepare and present regular performance reports, improvement plans, and insights to the Sr. Director of Insights & Excellence and other division leadership.
• Monitor and analyze operational excellence review results to identify trends and opportunity areas.
• Fulfill any other assigned duties

Required Qualifications:

• Ability to travel up to 80%.
• Preferred background/experience: 3-5 years in food service and/or hospitality.
• Preferred Education: Associate and/or Bachelor's Degree in food service, culinary arts, hospitality, or relevant field.
• Exceptional communication skills, including the ability to effectively share customer insights and drive performance improvement.
• Ability to thrive in complex, fast paced environments.
• Strong relationship-building skills.
• Self-driven mindset with the ability to manage multiple work-streams in parallel.
• Demonstrated ability to manage project timelines, prioritize effectively, and meet ongoing deliverables simultaneously.
• High attention to detail and quality deliverables.
• Strong coaching, training, and development skills.
• Advanced proficiency in Microsoft Office, iOS, and data collection and analysis programs.

Apply to Flik today!

Flik is a member of Compass Group USA

Associates at Flik Hospitality are offered many fantastic benefits.

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws.  For positions in Washington State, Maryland, or to be performed Remotely, or copy/paste the link below for paid time off benefits information. 

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. 

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis. 

Flik maintains a drug-free workplace.

Req ID: 1540943

Flik Hospitality Group 

JEANNE M LANE 

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