Job Description

Job DescriptionJob DescriptionClearstory is hiring a Software Engineer to join our Support Engineering team. This role sits at the intersection of software engineering, customer success, and product development.As a Junior Software Engineer, you'll help investigate and resolve complex customer issues, improve operational tooling, automate repetitive workflows, and contribute code across our platform. You'll work closely with Customer Success, Product, and Engineering to ensure our users have a reliable and exceptional experience.This is an excellent opportunity for an early-career engineer who has some professional experience and wants to accelerate their growth. You'll gain exposure to the full Clearstory platform while developing strong technical, product, and customer-facing skills. Whether you're coming from a software engineering role, a support engineering role, or another highly technical customer-facing position, you'll have the opportunity to make an immediate impact while growing as an engineer.Clearstory is an AI-forward engineering organization. We believe AI is fundamentally changing how software is built, maintained, and supported. AI is not a side project or occasional productivity boost—it is a core part of how we work every day. We expect engineers to embrace AI-assisted development, debugging, investigation, documentation, and automation workflows to maximize their impact.You'll have access to modern AI tooling, experienced engineering mentors, and opportunities to help shape how AI is leveraged across our engineering organization. We're looking for engineers who are excited about using AI to solve problems faster, learn continuously, and deliver exceptional outcomes for customers.We operate in a hybrid work model: 3 days per week in the office, with the option to work 2 days per week from home if desired. We value in-person collaboration while supporting flexibility.As a Junior Software Engineer, You WillInvestigate, troubleshoot, and resolve customer-reported issues across our application and integrationsWork closely with Customer Success, Product, and Engineering teams to diagnose problems and communicate solutionsDebug issues across the full stack, including frontend applications, backend services, databases, and third-party integrationsBuild internal tools and automation that improve operational efficiency and reduce support workloadLeverage AI-assisted workflows to accelerate troubleshooting, root cause analysis, development, and documentationContribute code fixes and small product enhancements that improve customer experienceMonitor production systems and help identify opportunities to improve reliability and observabilityWrite clear documentation for troubleshooting, workflows, and technical processesLearn from senior engineers through code reviews, pairing, and mentorshipContinuously evaluate and adopt new AI-powered tools and techniques that improve engineering effectivenessDevelop a deep understanding of customer workflows and how Clearstory delivers valueAbout YouWe're looking for someone who:Is naturally curious and enjoys solving technical problemsIs excited about AI and actively uses AI tools to improve productivity, learning, and problem-solvingLikes working directly on real customer issues and seeing the impact of their workHas strong analytical and troubleshooting skillsCommunicates clearly with both technical and non-technical audiencesTakes ownership and follows problems through to resolutionEnjoys learning new technologies and systemsAdapts quickly to new tools, workflows, and ways of workingThrives in a collaborative, fast-moving environmentEmbodies our core values: Be Curious, Customer Obsession, and Keep It SimpleRequirements1-4 years of professional software engineering, support engineering, or other relevant technical experienceExperience building and maintaining web applications using React and TypeScriptStrong understanding of JavaScript, modern frontend development practices, and debugging techniquesFamiliarity with web applications, APIs, databases, and full-stack troubleshootingDemonstrated experience using AI-assisted development tools such as ChatGPT, Claude, Cursor, GitHub Copilot, or similar technologies as part of your workflowUnderstanding of software engineering fundamentals, including version control, testing, and code quality practicesStrong written and verbal communication skillsBachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experienceNice to HaveFamiliarity with GolangExperience with PostgreSQL or other relational databasesExposure to cloud platforms such as GCP, AWS, or AzureExperience building side projects, open source contributions, or internship experienceDeep interest in AI-assisted software development and emerging AI technologiesExperience working with customer-facing software productsBenefitsClearstory is a first-of-its-kind, category-defining SaaS company revolutionizing how commercial construction teams manage and communicate change orders. Our platform digitizes and automates outdated, manual workflows, bringing efficiency, transparency, and collaboration to one of the most critical parts of construction.We are:A Series B, 100% SaaS companyTrusted by over 50% of ENR's 2025 Top 50 GCs nationwide, with 14k+ contractors on the Clearstory networkProcessing $3B in change orders shared monthly across our platformSolving a massive industry problem with strong product-market fitLed by a team with deep expertise in both construction and softwareBenefitsCompetitive salary and equitySubsidized healthcare, vision, and dental coverageAccess to modern AI tooling and development workflowsOpportunity to help define AI-powered engineering practices at a rapidly growing companyAccess to online learning and professional development resourcesRegular interaction with executive leadershipA collaborative and mission-driven team environment

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