Job Description

IT Support Specialist

Position Overview

We are seeking a proactive IT Support Specialist to provide technical assistance and ensure smooth operation of IT systems across the organization. This role delivers front-line support for end users, maintains workstations and peripherals, supports MacOS environments and Blackbaud applications, and contributes to IT projects and documentation. The ideal candidate combines strong customer-service skills with hands-on technical ability and familiarity with AppleOS and Blackbaud systems.

Key Responsibilities

• Respond to user requests via ticketing system, phone, email, and in-person; diagnose and resolve hardware, software, and connectivity issues.
• Provide first- and second-line support for MacOS and Windows workstations, including setup, imaging, troubleshooting, and ongoing maintenance.
• Administer and support Blackbaud products used by the organization, including user setup, permissions, data validation, and coordination with vendor support when needed.
• Install, configure, and maintain peripherals and mobile devices (printers, scanners, phones, tablets) and manage device inventories and asset tagging.
• Perform software installations, updates, patch management, and antivirus maintenance to ensure systems remain secure and up to date.
• Deliver remote support and on-site assistance as required, including troubleshooting network connectivity, VPN, and basic server access issues.
• Create and maintain clear technical documentation, knowledge-base articles, and user guides to improve support efficiency and user self-service.
• Train and coach end users on common tools, best practices, and security awareness (passwords, phishing, data handling).
• Escalate complex incidents to senior IT staff or external vendors, and follow through to resolution; participate in after-hours support or scheduled maintenance when necessary.
• Contribute to IT projects such as rollouts, migrations, and backups; assist with testing and deployment activities to meet project timelines.

Qualifications

• 2+ years experience in IT support, helpdesk, or desktop support role; experience supporting MacOS environments strongly preferred.
• Direct experience with Blackbaud products or similar ERP/CRM systems and familiarity with typical administrative tasks and data workflows.
• Proven knowledge of MacOS (installation, troubleshooting, updates) and working knowledge of Windows desktop environments.
• CompTIA A+ or equivalent technical certification preferred; Apple Certified Support Professional (ACSP) or related certifications a plus.
• Familiarity with common networking concepts (TCP/IP, DHCP, DNS), VPNs, and basic troubleshooting tools.
• Strong customer service orientation with excellent verbal and written communication skills and the ability to explain technical concepts to non-technical users.
• Ability to prioritize tasks, manage a ticket queue, and work independently as well as part of a team in a fast-paced environment.
• Attention to detail, good documentation practices, and commitment to security and data privacy.
• Willingness to lift and move IT equipment occasionally and to participate in occasional off-hours maintenance as required.

Benefits

• Medical Benefits

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Paula Pearl - Executive Recruiter

For this position, you must be currently authorized to work in the United States without the need for sponsorship for a non-immigrant visa. This is a new role.

CyberCoders will consider for Employment in the City of Los Angeles qualified Applicants with Criminal Histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance.

This job was first posted by CyberCoders on 04/16/2026 and applications will be accepted on an ongoing basis until the position is filled or closed.

CyberCoders is proud to be an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. Our hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results. CyberCoders will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. CyberCoders is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. Individuals needing special assistance or an accommodation while seeking employment can contact a member of our Human Resources team at Benefits@CyberCoders.com to make arrangements.

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