Job Description

Position Overview:  The Inside Sales Representative serves as a key liaison between dealers and internal teams. You’ll be supporting dealers across the country, keeping orders flowing, and helping our sales team stay sharp. If you enjoy staying organized, solving problems, and being the steady hand that keeps processes running smoothly, you’ll thrive here alongside a fun and collaborative team. 

At Winchester Safes, no two days are exactly the same. While experience matters, mindset matters more. We’re looking for someone who is eager to learn, willing to jump in, and motivated to master the details. If you’re organized, coachable, and ready to take ownership of your responsibilities, we’ll give you the tools and support to succeed. 

Key Responsibilities:  

Dealer Orders & Account Management  

• Own the dealer order process from entry through shipment confirmation 
• Ensure orders are entered accurately 
• Communicate confirmations, shipment details, and tracking information proactively 
• Coordinate cross-functionally with operations and warehouse to prevent delays 
• Identify and resolve discrepancies before they impact fulfillment 
• Vet and verify new dealer accounts thoroughly, ensuring complete and accurate documentation 
• Set up new dealer accounts efficiently and provide all necessary pricing and product information 
• Maintain organized, audit-ready records of all dealer activity 

Sales & Reporting Support  

• Compile and maintain data for monthly, quarterly, and annual sales reviews 
• Serve as reliable backup for reporting when leadership is unavailable 
• Anticipate needs and proactively assist with sales initiatives and projects 
• Contribute to continuous improvement of internal processes 

Dealer Communication & Relationship Support  

• Build and maintain professional relationships with existing and prospective dealers 
• Respond promptly and accurately to inquiries regarding products, pricing, and promotions 
• Stay informed on product offerings, inventory status, and updates 
• Communicate customer feedback and trends to leadership 

Admin & Process Support  

• Execute tasks with precision and strong attention to detail 
• Manage multiple priorities while understanding the difference between urgency and importance 
• Maintain organized files, documentation, and communication records 
• Take ownership of responsibilities without constant oversight 
• Uphold high standards of accuracy, responsiveness, and follow-through 

Key Skills & Qualifications:  

• Strong attention to detail and accuracy 
• Excellent time management and prioritization skills 
• Professional written and verbal communication 
• Ability to manage multiple tasks, knowing the difference between urgency and importance
• Relationship-building mindset 
• Problem-solving ability 
• Proficiency in Microsoft Office (Outlook, Excel, PowerPoint, Word) 
• 2+ years inside sales, sales support, or account coordination experience preferred 
• Outdoor industry experience preferred but not mandatory 

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