Guest Experience Associate Job at AutoCamp- Nature's Boutique Hotel, Asheville, NC

dVFPZUhoUmtydzNpWDRXdjg1YXFIRnduWnc9PQ==
  • AutoCamp- Nature's Boutique Hotel
  • Asheville, NC

Job Description

Description:

Do you love to create delight through design and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure.

AutoCamp is seeking a Front Desk Associate to greet and welcome guests to AutoCamp and helps to make them feel comfortable in the environment. The person in this position will check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to ensure total customer satisfaction.

AutoCamp is a lifestyle hotel brand that is changing the way people experience the great outdoors. We provide an upscale, hassle-free, and comfortable experience in the world’s top outdoor destinations – we call it Outdoor Hospitality.

Sound good? We’d love to hear from you. Be sure to fill out the application and if you have a resume and a cover letter attach them too.

Requirements:

ESSENTIAL RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO:

  • Greet and welcome guests by speaking in a warm, friendly and courteous manner.
  • Support guests with registration and accommodation assignments, helping with special requests when needed and possible.
  • Guide guests with check-ins/check-outs in an efficient and friendly manner, and in accordance to AutoCamp’s policies.
  • Collect and distributes messages for guests.
  • Pre-register, block and take same day reservations; and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
  • Resolve guest complaints and assists with inquiries that relate to AutoCamp’s services, events, directions, local attractions, etc.
  • Assist in solving billing discrepancies.
  • Perform cancellations according to procedures.
  • Perform any other duties as requested by Supervisor.
  • All Guest Experience Associates are cross trained on Food and Beverage.

DESIRED SKILLS AND EXPERIENCE

  • Ability and comfort in working with cloud based applications; knowledge of Google Suite products preferred.
  • Strong relational skills.

EDUCATIONAL REQUIREMENTS AND PREFERENCES

  • Required: customer service background
  • Strongly Preferred: 5 year clean driving record
  • Preferred: college degree in hospitality, business administration or similar.

THE RIGHT PERSON WILL...

  • Be well groomed and have a keen sense of style and an appreciation for good design.
  • Practice thoroughness and an attention to detail.
  • Possess excellent and attentive customer service.
  • Be like a MacGyver, and able to find solutions when issues arise.

Compensation details: 18-18 Hourly Wage

PI71c2b9405576-30492-40099190

Job Tags

Hourly pay, Local area

Similar Jobs

Kettering Health

RN - Med Surg 2N Job at Kettering Health

 ...the nursing process in providing nursing care to patients in all settings in collaboration with other health care providers. The RN is accountable for his/her own professional development and practice within the scope of care defined by law. Utilizing organizational... 

Neon Health

Growth Chief of Staff Job at Neon Health

TLDR Work directly with the CEO on the highest impact initiatives. This role combines consulting-level strategy with startup execution, tackling whatever it takes to drive Neons growth. Ideal candidates bring top-tier consulting and/or MBA backgrounds, thrive in ambiguity...

Med Source Consultants

Anesthesiologist - 7135 Job at Med Source Consultants

 ...Anesthesiologist 7135 Locums Anesthesiologist Role Needed * Locum Tenens Opportunity: Board Certified/Eligible Anesthesiologist * A premier health network in the Champlain Valley is seeking a dedicated Anesthesiologist for a high-priority locum assignment * This... 

Primoris Services Corporation

Utility Locator Job at Primoris Services Corporation

 ...As a utility locator, you would be responsible for completing all assigned tasks by their due dates. Completing tasks consists of accurately locating and marking required underground utilities, specifically fiber and copper communication lines, taking clear photos of your... 

ASHWORTH BY THE SEA

Seasonal Security Attendant Job at ASHWORTH BY THE SEA

Ashworth by the Sea Job Title: Security Agent Summary: Primarily responsible for providing security and safety of the guests, staff and the hotel. Is familiar and complies with the hotels standards and procedures. Also watches for unusual, illegal or dangerous activities...