Engagement Agent Job at Tata Consultancy Services, Plano, TX

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  • Tata Consultancy Services
  • Plano, TX

Job Description

Role - Engagement Agent

Location - Plano, TX

Type of hire - Full Time

Job Description:

Interacts with clients, ensuring successful delivery of services and

high customer satisfaction. This role acts as the primary contact for Mid-Market Platinum

Customers.

Responsibilities:

1. Manage Client Relationships and Communications.

2. Resolve issues and escalate risks

3. Monitor engagement performance and outcomes

4. Ensure compliance with organizational standards and SLO benchmarks.

Salary Range: $70,000-$80,000 a year

Job Tags

Full time

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