Role - Engagement Agent
Location - Plano, TX
Type of hire - Full Time
Job Description:
Interacts with clients, ensuring successful delivery of services and
high customer satisfaction. This role acts as the primary contact for Mid-Market Platinum
Customers.
Responsibilities:
1. Manage Client Relationships and Communications.
2. Resolve issues and escalate risks
3. Monitor engagement performance and outcomes
4. Ensure compliance with organizational standards and SLO benchmarks.
Salary Range: $70,000-$80,000 a year
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