Engagement Agent Job at Centraprise, Plano, TX

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  • Centraprise
  • Plano, TX

Job Description

Job title: Engagement Agent

Job Location: Plano, TX - Onsite

Job Type: Fulltime

Job Description:

  • Interacts with clients, ensuring successful delivery of services and high customer satisfaction. This role acts as the primary contact for Mid-Market Platinum Customers.

Responsibilities:

  • Manage Client Relationships and Communications.
  • Resolve issues and escalate risks
  • Monitor engagement performance and outcomes
  • Ensure compliance with organizational standards and SLO benchmarks.

Job Tags

Full time

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