Job Description

Customer Support & Service Parts Sales Representative

RIX Industries is a technology-focused company specializing in the design, development and manufacturing of gas generation systems, precision compressor solutions, and cryogenic cooling technologies for critical applications in Marine, Aerospace, Land, Energy, Industrial, Medical, and Critical Infrastructure markets. Founded in 1878, the company is headquartered in Benicia, CA, and operates additional facilities in Sparks, NV.

Position Summary

The CSS Parts Sales Representative is primarily responsible for the quoting, sale, delivery and invoicing of customer spare parts as well as maintaining all documentation related to this support. This person will also perform any tasks assigned by the Director of Customer Service.

Responsibilities

• Provide customer quotes via phone and email to a variety of product markets.
• Address all customer requests and orders in a timely manner.
• Communicate effectively with clients in e-mail, letters, phone calls, etc.
• Assist customers in identifying part numbers, kits, or assembly numbers from various technical documentation.
• Track and/or expedite all customer sales orders, when required.
• Correspond with the Planning and Supply Chain personnel for the delivery and status of outstanding purchase orders.
• Participate in cross training within CSS Department to ensure expected levels of customer service are maintained during employee absences.
• Ensure export control requirements, when required, are adhered to when shipping parts.
• Maintain and update standard product pricing on all parts quoted.
• Manage discount levels from various inputs and markets, as directed by Business Development
• Attend meetings as required.
• Comply with all company rules and policies.
• Adhere to all safety policies and procedures.
• Perform all other duties in the best interest of the company or as directed by the Supervisor.

Minimum Qualifications

• High School diploma or equivalent.
• One-year data entry must be computer proficient and have the ability to adapt to a variety of software applications.
• Ability to read and understand contracts, blueprints, operating manuals, letters of credits, domestic and International shipping documents.
• Ability to perform basic calculations.
• Ability to communicate with others, both orally and written.
• Citizenship: U.S. Citizen or qualified U.S. Person in accordance with ALU 22CFR 120.15. May require the ability to obtain DOD security clearance.

Preferred Qualifications

• Customer Service experience working with customers by phone/email in a high volume & fast paced environment.
• Experience with Infor CSI ERP software.
• Some college coursework.

Physical Requirements

1. Must have the following physical abilities:

• Ability to stoop, kneel, crouch, bend, stretch, reach, and lift.
• Ability to lift up to 50 pounds regularly.
• Ability to sit or stand for extended periods at a desk or table as well as machine tools or printers.

Compensation

$24.00 + DOE

Equal Opportunity

RIX Industries is committed to a continuing program of equal employment opportunity. All persons have equal employment opportunities with RIX Industries, regardless of their sex, race, color, age, religion, creed, sexual orientation, national origin, ancestry, physical or mental disability, medical condition (cancer or genetic characteristics), marital status, gender (including gender identity or gender expression), familial status, military or veteran status, genetic information, pregnancy, childbirth, breastfeeding, or related conditions (or any other group or category within the framework of the applicable discrimination laws and regulations).

RIX Industries is a global leader in the design, development, and manufacturing of hydrogen and gas generation systems, precision compression solutions, and cryogenic cooling technologies. Company innovation extends to newer technologies with universal impact, including pioneering hydrogen-on-demand systems for critical infrastructure initiatives worldwide. We take our ‘focused on the future’ mantra seriously – whether we’re supporting lifesaving oxygen generation strategies for remote medical facilities, solving complex applications featuring industrial gases, providing mission critical technologies for our military, or engineering clean power solutions for land and sea. Infrastructure is at the forefront of our vision, and we’re poised to play a critical role in shifting the world to cleaner, safer, better ways of living and conducting business. At RIX, every employee is an integral part of this big picture.

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