Customer Success Manager Job at Social Discovery Group, Remote

dWdDWUVCWnRxQUx2WDRtcDlaNm9HMWtqWWc9PQ==
  • Social Discovery Group
  • Remote

Job Description

( ( Social Discovery Group ( (SDG) is the 3rd largest social discovery company in the world, uniting 60+ brands with 500 million users. We solve the problems of loneliness, isolation, and disconnection by transforming virtual intimacy into the new normal. Our portfolio includes online communication platforms focusing on AI, game mechanics, and video streaming - Dating.com, DateMyAge, Cupid Media, Dil Mil, Kiseki, and others. 

SDG invests in IT startups around the world.  Our investments include Open AI, Patreon, Flo, Clubhouse, Woebot, Flure, Astry, Coursera, Academia.edu, and many others.

We bring together a team of like-minded people and IT professionals specializing in the creation and development of globally impactful social discovery products. Our international team of 1200 professionals and digital nomads works all over the world. 

Our teams of digital nomads  work remotely from  Cyprus, Malta, the USA, Armenia, Georgia, Kazakhstan, Montenegro, Poland, Latvia, Serbia, Spain, Portugal, UAE, Israel, Turkey, Thailand, Indonesia, Japan, Hong Kong, Australia and many other locations. 

In August 2024, we achieved  Great Place to Work US Certification™!  This achievement reflects our core belief that a truly exceptional workplace is built on trust, pride, and camaraderie—not just great perks.

We are looking for a  Customer Support Agent  to join our team !

Your main tasks will be:

  • Consulting our customers on all raised questions related to our websites
  • Working timely, speedily and effectively with customer requests
  • Resolving all customer issues with the goal of customer retention
  • Promoting our websites to the customers upon opportunity
  • Maintaining a high level of service quality

We expect from you:

  • You are  fluent in English  ( Japanese, Spanish, Chinese  would be considered a benefit)
  • You have experience working with international customers
  • You have fast typing skills in English
  • You are a quick learner and you can absorb large volumes of information
  • You can psychologically analyze people and be sensitive to their emotions
  • You can swiftly navigate through difficult situations and adapt to fluctuating circumstances
  • You can come up with and provide professional solutions to complicated cases
  • You are stress resistant, energetic and never hesitant to show initiative
  • You have a ‘can-do' attitude and you believe that ‘everything is possible'
  • You can provide an outstanding quality service

What do we offer:

  • 10pm - 7am UTC  shift, 5/2 with Saturdays  and Sundays as days off.
  • REMOTE OPPORTUNITY  to work full time;
  • Vacation  28 calendar days per year;
  • 7 wellness days per year  (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave;
  • Bonuses up to $5000  for recommending successful applicants for positions in the company;
  • 50%  payment for professional training, international conferences and meetings ;
  • Corporate discount for  English lessons;
  • Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $ 1,000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor's fees for yourself and close relatives (spouse, children);
  • Workplace organization.  The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations. In the other locations, the company provides reimbursement of workplace costs up to $ 1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years;
  • Internal gamified gratitude system:  receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc. 

Sounds good? Join us now!  

Job Tags

Remote job, Full time, Work at office, Work from home, Shift work, Weekend work

Similar Jobs

LHH

Real Estate Associate - AM LAW Job at LHH

 ...partnering with a top AM LAW ranked firm that is seeking a Real Estate Attorney to join its growing practice in Chicago . The...  ...sophisticated commercial real estate matters from national and international clients. Clear pathway and support for career progression.... 

Hiring Healthcare Heroes

MD Pediatrics Job at Hiring Healthcare Heroes

 ...Embark on a rewarding career in healthcare as an MD in Pediatrics, where your specialized skills and compassionate approach will be pivotal in nurturing and improving children's health. Join a team committed to pioneering pediatric healthcare and supporting your continued... 

Farm Job Search

Farm Assistant and Equipment Operator Job at Farm Job Search

 ...Farm Assistant and Equipment Operator (6196) Location: South Dakota JobNumber: 6196 Farm Assistant and Equipment Operator opening on a large grain farm in central South Dakota. Must be capable (or able to learn) of operating large farm equipment including sprayer... 

Owens Community College

Applicant Pool for Studio Art Model Job at Owens Community College

 ...Advertised Position Title: Applicant Pool for Studio Art Model Job Description: Men and women needed to model for advanced studio art classes in the Fine and Performing Arts Department. Modeling is undraped, though professionalism and privacy are strictly maintained... 

Banwait Trucking Inc.

Class B Dump Truck Driver Job Job at Banwait Trucking Inc.

Class B Dump Truck Driver JobLooking for drivers for local dump truck work.New 2019+ Trucks! All new equipment Automatic and Manual Transmission availableMonday-Friday schedule, additional work is available on weekends and night work.About our company: Banwait...