Job Description

Title:  Commercial/Residential Technician

Reports to:  General Manager

Job Type: Full-Time

Location:  Rockport, ME

Come join our team and open the door to an amazing career at PDQ Door Company! We have an immediate opening for a Commercial/Residential Technician at our Rockport, ME location.

PDQ Door Company is Maine’s leading provider for garage doors, dock equipment, automatic pedestrian doors, and more! With branches in Hampden, Rockport, West Bath, Waterville, Houlton, and Presque Isle, we are able to provide superior service to the entire state of Maine.

Summary

In the role of Commercial/Residential Technician , you will assume a pivotal responsibility in the installation, maintenance, and repair of our full offering of commercial and residential products, including garage doors, dock equipment, and more.

Duties

• Install commercial and residential garage door products & related systems per manufacturer specifications and ensure customer satisfaction with completed work.
• Service commercial and residential garage door products & related systems per manufacturer specifications and ensure customer satisfaction with completed work.
• Identify and repair mechanical and electrical failures.
• Perform preventive maintenance services.
• Maintain inventory on the company truck and understand the proper use of all parts, tools, etc. 
• Keep proper documentation of services performed, amounts owed/paid, outstanding items for job completion, etc.
• Maintain a safe, secure, and healthy work environment both at our warehouse and at job sites.

Requirements

• Must be at least 18 years old
• 2-3+ years’ experience in garage door service/installation 
• Must possess a valid Driver’s License 
• Must have an acceptable MVR to be added to our auto insurance policy.
• Be able to pass pre-employment screening, including drug test & background check
• Must have dependable, reliable transportation to and from your base office location. 

Preferred Qualifications

• 5+ years of applicable experience
• Welding, OSHA 10, first aid, and/or CPR certification(s)

Skills

• Ability to consistently arrive on time according to schedule and customer appointments
• Willingness to learn
• Strong problem-solving skills
• Excellent attention to detail
• Customer service-oriented mindset
• Adaptability to a changing work environment
• Excellent analytical and problem-solving skills.
• Ability to work independently and collaboratively in a fast-paced environment.
• Strong communication and interpersonal skills.

Work Conditions

• Non-climate-controlled environment – potentially working in all weather conditions.
• Frequently sitting, standing, bending, and lifting to 75 lbs.
• Performing work at elevated heights on ladders and lifts.

Benefits

We are proud to offer a robust benefits package to our Team Members including:

• Competitive pay
• Medical, dental, and vision insurance with multiple plan options
• Short and Long-Term Disability
• Employer-paid Life Insurance with buy-up options
• Accident Care
• Hospital Indemnity
• 401(k) with employer match
• Generous Paid Time Off (PTO)
• Paid holidays
• Team member recognition & reward programs
• Employee discount on products & services

Core Values 

At PDQ Door Company, we base our actions on the following core values and request the same from all team members:

• T eamwork – we operate as a team and succeed together.
• G rit – we have the courage, strength, and character to persevere.
• S incerity – we are transparent and trustworthy.
• D evelopment – we strive for continuous improvement, both professionally and personally

We are an (EOE) Equal Opportunity Employer.

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