Call Center Representative Job at Careerscape, New York, NY

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  • Careerscape
  • New York, NY

Job Description

Careerscape is supporting a client opening for a Hybrid Call Center Representative with a fast-growing customer experience and support organization based in New York City.

This is a high-volume, fast-paced role for someone who enjoys helping customers, solving problems quickly, and delivering professional service across phone, chat, and email channels.

As a Call Center Representative, you will be the first point of contact for customers. You will help answer questions, resolve issues, document customer interactions, and support a smooth service experience from start to finish.

This role is a strong fit for candidates looking to build a long-term career in customer service, call center operations, sales support, client support, or customer success.

Candidates must be able to work a hybrid schedule in New York City, with a mix of in-office and remote work based on business needs.

Responsibilities

  • Handle inbound and outbound customer calls in a professional manner
  • Respond to customer inquiries via phone, email, and chat
  • Assist with account questions, billing inquiries, service requests, and general support needs
  • Resolve customer concerns while maintaining a positive and professional tone
  • Provide accurate product and service information
  • Document all customer interactions in CRM and internal systems
  • Follow company scripts, procedures, and compliance guidelines
  • Escalate complex issues to senior support teams when needed
  • Maintain customer satisfaction, response time, and quality standards
  • Support sales, retention, or account follow-up efforts when applicable
  • Collaborate with team leads, QA analysts, and support managers
  • Manage high call volumes while staying organized and professional

Requirements

  • High school diploma or equivalent required
  • Associate’s or Bachelor’s degree preferred, but not required
  • 0-2 years of experience in customer service, call center, retail, administrative support, or related roles
  • Strong verbal communication and listening skills
  • Comfortable handling phone-based customer interactions
  • Basic computer skills, including email, CRM systems, and data entry
  • Ability to multitask in a fast-paced support environment
  • Strong problem-solving and conflict resolution skills
  • Ability to work a hybrid schedule in New York City
  • Reliable internet connection and a quiet workspace for remote workdays
  • Willingness to work scheduled shifts, which may include evenings or weekends depending on business needs
  • Dependable, professional, and comfortable working toward performance goals

Benefits

  • Benefits may include:
  • Hybrid work schedule based in New York City
  • Competitive base salary with performance-based bonus opportunities
  • Estimated total compensation of $50,000 - $80,000+ per year
  • Overtime opportunities for approved additional hours
  • Quarterly performance incentives and rewards
  • Paid training and onboarding
  • Medical, dental, and vision coverage options
  • Paid time off, holidays, and sick leave
  • 401(k) retirement plan options
  • Career growth into roles such as Senior Call Center Representative, Team Lead, Customer Success Specialist, Account Support Specialist, or Operations Coordinator
  • Supportive team environment with coaching, QA feedback, and clear performance expectations
  • Opportunity to build experience in customer service, client support, sales support, and call center operations
  • Remote workdays available as part of the hybrid schedule

Job Type: Full-Time | Work Type: Hybrid | Industry: Customer Service | Experience: Entry

Job Tags

Full time, Work at office, Remote work, Shift work, Afternoon shift

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